Welcome to Zeenal. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.

1. Acceptance of Terms

By visiting our website, browsing our collections, or purchasing products from Zeenal, you agree to be bound by these Terms of Service and all applicable laws and regulations.

We reserve the right to modify or update these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

2. Products & Availability

All products displayed on our website are subject to availability.

We reserve the right to limit quantities, discontinue products, or modify product descriptions and pricing without notice.

While we strive to accurately display product colors and details, actual colors may vary depending on your device’s screen settings.

3. Pricing & Payments

All prices listed on our website are in Pakistani Rupees (PKR).

We reserve the right to update prices at any time without prior notice.

Orders will only be processed after successful payment verification where applicable.

4. Orders & Order Confirmation

Once an order is placed, you will receive an order confirmation via email or SMS.

Zeenal reserves the right to refuse, cancel, or limit any order for reasons including product unavailability, payment issues, suspected fraudulent activity, or pricing errors.

5. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe provided during checkout.

Delivery times may vary due to location, courier delays, public holidays, or unforeseen circumstances beyond our control.

Shipping charges, if applicable, will be displayed at checkout before order confirmation.

6. Returns & Exchanges

We accept returns and exchanges for damaged, defective, or incorrect items received.

To qualify for a return or exchange, products must:

• Be unused and unworn

• Have all original tags attached

• Be returned in original packaging

• Be reported within the specified return period

Items damaged due to misuse or normal wear and tear are not eligible for return or exchange.

7. Intellectual Property

All content on the Zeenal website, including but not limited to logos, designs, images, graphics, text, and product descriptions, is the property of Zeenal and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. User Responsibilities

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to our systems

• Interfere with website functionality or security

• Submit false, misleading, or fraudulent information

9. Limitation of Liability

Zeenal shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the product purchased.

10. Privacy

Your use of our website and submission of personal information are governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.

11. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of Pakistan.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Pakistan.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Zeenal:

Email: info@zeenal.com

Phone: +92 329 8849095